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Free Shipping & Returns

Free Gift on First Order

4.6 Star Avg. Customer Rating

Free Shipping & Returns

4.6 Star Avg. Customer Rating

Free Gift on First Order

How can we help you?

You can find answers to commonly asked questions below.

Delivery Questions

Click here to see our delivery promises.

Frequent Questions

Click here to see answers to our customers most common questions.

Product Returns

Click here for information about Returns.

Usage Guides

Click here to find the Instructions for use for your product.

Quick Q&A

No Advice

Gelpacks.com contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.

No warranties

The medical information on Gelpacks.com is provided without any representations or warranties, express or implied. Gelpacks.com makes no representations or warranties in relation to the medical information on Gelpacks.com.

Without prejudice to the generality of the foregoing paragraph, Gelpacks.com does not warrant that:

(a) the medical information on Gelpacks.com will be constantly available, or available at all; or
(b) the medical information on Gelpacks.com is complete, true, accurate, up-to-date, or non-misleading.

Professional assistance

You must not rely on the information on Gelpacks.com as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on Gelpacks.com.

Limiting our liability

You agree not to hold us liable for any damages arising from or relating to your reliance on any of the medical information provided on Gelpacks.com.

Additionally, you agree not to repeat the medical information that you read on Gelpacks.com to a third party, as that third party may not have read this disclaimer and understood the caveats involved in receiving the information.

If you should repeat the medical information that you read on Gelpacks.com to a third party, whether through writing, electronically, or orally, you agree that you will indemnify us and defend us against any claims for damages by that or any other third party which received its information as a result of your actions, either in whole or in part. In other words, if the third party you told the information to repeats it to another third party, you must indemnify us and defend us against claims made by either of those third parties

We accept payment in the following ways only:

  1. Mastercard (via Stripe)
  2. Visa (via Stripe)
  3. Discover (via Stripe)
  4. American Express (via Stripe)
  5. Amazon Pay
  6. Paypal

 

All of the products come with printed instructions that you can refer to for all safety information. The instructions are printed in English, Spanish, French, Italian and Spanish. However if you would like to access the documents electronically then you can do so in your ‘my account’ section. Simply log in to your account, and on the left column select “Instructions for use”. You will see links to the PDF download of your instructions here.

Yes you will, but you’ll have to cover the return postage fee.

Read our full Refund and Return Policy by clicking here.

Please send us a quick message and we’ll give you a return address. The reason we ask for this extra step is so that you send the product to the location that is closest to you.

Read our full Refund and Return Policy by clicking here.

Take a quick photograph of the product, wrap it in a plastic bag and throw it away. Do not touch the gel inside or otherwise ingest it. Contact us and we’ll arrange a refund or replacement as you wish.

Absolutely anything! We have a 30 day risk free return policy. If you’re not happy for any reason you can just return the product to us for a full refund. If you are choosing to return a non-faulty product we ask that you pay for the return shipping.

Read our full Refund and Return Policy by clicking here.

Please go to our contact page and send us an email with your order number. Alternatively you can email [email protected] and Steve will get back to you as quickly as possible.

We have under 1 day processing time to manage your order before we pass it to the carrier. From there we have standard 2-4 day shipping. At the time of checkout you’ll be able to see our estimated delivery date for each product. You can pay extra for next day delivery, but as the products are so large it can be quite an expensive option!

We’ll upload it in your ‘My Account’ section. You can get to that by clicking on the profile button from the top menu. From here, select your order and you will see the tracking number displayed prominently in this section.

Currently all of our products are fulfilled by Amazon. Amazon use a variety of carriers depending on your location, so sadly we do not know in advance the name of the carrier.

If you still have question, please Contact Us: Click Here!

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