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Return and Refunds

Return & Refunds

Thank you for shopping at Gelpacks.com where we appreciate you as a customer. For your best experience you may return items with the option of exchange. For exchanges there are requirements that must be met in order to satisfy an exchange. Items must not be worn, damaged or open to be eligible for an exchange.

Please note certain items are final sale items. Making sure you have the correct item is our priority.

If you have received the incorrect item please inform Steve by email at steve@gelpacks.com for further detail on how to correct this inconvenience.

For exchanges please note you have 10 days after receiving package to make your claim. Beyond 14 days your request may be void. For reasons and further details please inform Steve by email at steve@gelpacks.com

Refunds are available within 7 days provided the product has not been opened. You may contact steve@gelpacks.com to arrange a refund.

 

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